Broken spigot- Now no more water :-(
We had a mishap with one of our outside spigots. When we pulled on the hose, the spigot came off the retaining screws, causing the PVC supply pipe to break. In order to stop the flow of water, we had to shut off water to the whole house because there was no shut-off for this particular spigot. Did I mention it was also after hours, of course?
Called about 7 p.m. but apparently a lot of others were having the same kind of luck we were because they were swamped and just couldn't come out that night. I decided not to call anyone else and just waited until the next morning. When I called first thing, Deron again apologized for not being able to help us the previous night, thanked me for our patience and sent Sam right out.
Turns out we know Sam's brother but that is NOT what made me write this review.
Before my original call to T & S, I had read the reviews here and had a good feeling about them. Turns out I was right to wait for them.
Sam was prompt, friendly, thorough, courteous, and not only fixed the issue quickly, he fixed it better than before it got broken. He also added a shut-off valve (something the builder SHOULD HAVE DONE ORIGINALLY!) in case we should ever have a similar problem, so we won't have to shut off all the water to the entire house!
We'd definitely recommend T & S to our friends and neighbors. Thanks Sam and Deron!