NealReddy
TRUST RATING
Member since 9/03/2013
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Average Rating
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Discount Tire Co. - Chamblee

Posted on: 9/3/2013

Worst Experience in 8+ years as a customer.

I have been a loyal customer of Discount Tire in Chamblee for almost 9 years. I have sent all my friends there and bought multiple sets of tires there for multiple cars. I will no longer be using them. I have never felt so patronized and talked to so condescendingly in my life. I purchased a set of tires less than 2 years ago. At them time no one told me I had to come in and get them rotated in order for my warranty to remain intact. I live 3 minutes away and the rotation is free. Why would I not do it? The front two tires were worn down to the cords and I was within my mileage limit, but the tires were not covered because I had not rotated them. I told the man, that no one told me and he proceeded to talk to me as if I were a child and explained that is something "I should have known." Then he just let me walk out knowing that driving on my tires in their condition was a risk. This is a far cry from what this place use to be. I remember I came in one time with a worn tire and was going to shop around to find a better price and the sales person said, "Look I can't in good conscience let you drive with your tire like that. I will discount the replacement heavily if it means you not drive out with a bad tire." The people here are nice, but you will always be just another person despite years of loyalty. It means nothing to them. It means so little that they will make you feel like an idiot and force you to walk out.

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