Won't Use Them Again
Was a loyal customer for years. That's not the case any longer. Mark came to remove a clog in our upstairs bathroom. Clog was not completely removed and within a few days we had a major disaster (water damaged in bathroom, hallway, bedrooms, and flowing down through the ceiling into our first floor). I called U Gotta A Plumber immediately to fix the problem and because the plumber was taking a few days off for Memorial Day, he couldn't get back out until 3 days later. Since this was an emergency, we called someone else out. Long story short...we had a major insurance claim on our home that included significant water damage clean up, ceilings being replaced, new sheetrock, new carpets, new flooring, new tiles in bathroom, etc. It was about $12,000 worth of work. U Gotta A Plumber never called back to see about the problem. They never offered to return the money for not completing the job. I was a loyal customer who ended up being very disappointed.