heshy_
TRUST RATING
Member since 9/16/2013
Reviews 2
Average Rating
Helpful Votes 1

Not as “Reliable” as their name implies...

My experience was a fair one, but certainly not one that portrays “I am reliable!” WHAT I DISLIKED: (1)Failed to initially send me the sales quote promised. (2)Failed to show up at the correct time for the sales appointment. (3)*Owner failed to follow-up with me even after I communicated the following issues: (4)Repeat visits (three) to get it done right! – Had issues with the new Thermostat installed. Communicated this problem to office staff – they were useless in communicating my issue to the service tech who came unprepared and w/o replacement equipment. (5)Service Tech did not give me a "call ahead" notification as promised by office staff. Also he lacked "soft skills" in hearing my concerns initially. (6)Damaged my Ceiling (Drywall) but were unresponsive to repairing the issue - until I messaged the “owner” and service manager. WHAT I LIKED: (1)Staff and Technicians are courteous and friendly. (2)Received a fair honest price for the new system installed. (3)Use high quality equipment and tend to know what they are doing in general. (4)Owner called me back regarding 1st issue I encountered. And seemed personable and helpful but …. See above* (under disliked). (5)They eventually took accountability of the installation issues and resolved the problems.

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Mateo's Painting LLC

Posted on: 9/16/2013

Painting Experts!

Mr. Mateo and his team are simply Spectacular. They rectified my garage floor paint job that was previously started by another contractor. I was not sure what to make of this company at first - but now I am convinced that they rank way up there with the best! Mr. Mateo has been doing this for almost 20 years and is highly skilled. His team is hard-working, careful and a pleasure to deal with. All positive traits AND he offers fair prices. I would use him again and recommend him in a heartbeat!

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