Drew recently replaced our upstairs heat pump, which had been giving us problems since June 2012. After having numerous technicians look at the system without receiving the benefit of understanding exactly what was wrong with it, Drew was able to diagnose a failed TRX and resulting damage to our compressor. Based on the cost exposure, he recommended full replacement but because our system was only 7 years old, he negotiated a generous discount direct with the manufacturer and matched it. He installed successfully the new system, and my wife and I could not be happier with the result! Drew is highly competent, efficient, and most professional; even when I asked him repeatedly the same questions in an attempt to make a decision about the correct course of action, he remained composed and patient; he is profoundly empathetic, a trait not often seen in many professionals. I highly and without hesitation recommend his services!