debtoe
TRUST RATING
Member since 9/27/2013
Reviews 6
Average Rating
Helpful Votes 0

Aquaguard Foundation Solutions

Posted on: 3/10/2014

On time - Professional - Patient. A great decision

Clint Stover came and lead the crew to do the work in our crawlspace. He was on-time, professional, friendly and explained everything that was going on. He wasn't able to install the de-humidifier that we were sold because of space limitations (it was too large) but he tried his very best to accommodate the one that was suggested that we needed. Randy was the salesman and was also on-time and professional and very patient with my questions. When I contacted Randy because the original dehumidifier wouldn't work… he came up with an alternate plan. The major part of the work has been completed. The rest will be completed soon. I feel confident that we made a good decision when we chose this company to fix our water problem.

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Cool Ray

Posted on: 11/9/2013

Rude Technician! I'd never use them again!

WOW! That's all I can say! I've had a lot of people out to my home recently due to a home renovation. So many great and wonderful people...which made today's visit that much more unacceptable. The guy that came out today was rude and obnoxious. He rolled his eyes, wouldn't listen to what you were saying and was condescending. He was on time... or within the 4 hour window. I was thankful for that. And, he did fix the problem (the original technician had installed the part INCORRECTLY but his attitude almost made me ask him to leave in the middle of the visit. As soon as our warranty is up... I'm switching to another company!

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Always impressed! A great company!

We've used Knight Heating and Air for many years. Recently we finished our basement and our contractor used a different company (I would NEVER do that again). When we had a problem, Knight came out and told us they couldn't work on the problem because it was our new unit that was under warranty. Jay was so nice and polite and cared to explain things to me. He left and I understood everything. The next day another company (that were under warranty) came out and WOW what a difference. The new company was RUDE, obnoxious and I ALMOST asked the tech to leave. It made me appreciate Jay and Knight that much more. What a difference the tech can make and I am thankful for Knight and the fact that they installed our homes MAIN units. I'll stick with them exclusively from now on. A great company!

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Bob Bailey's Appliance, Inc.

Posted on: 11/9/2013

Not the customer service you would expect!

I've tried so hard to like this company. They are borderline rude and not very helpful though. When you enter their showroom, it's almost like you are a problem to them and never a "welcoming" atmosphere. We've ordered a kitchen full of appliances and recently purchased another item from them. They don't know about their products but even worse...don't really attempt to even find the answer for you. I'm disappointed. Come on Bob Bailey's! You have so much potential to be an awesome store!

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Barrelle Roofing

Posted on: 9/27/2013

The BEST!!! Call Kevin...you won't be disappointed

A-W-E-S-O-M-E !!!! We had a roof leak that several other roofers (BIG name companies) couldn't determine what the problem was. Kevin came out to our home and with amazing confidence told me what he thought the problem was. He's really easy to talk with, puts your mind at ease and is VERY knowledgeable. I was really impressed on his first visit. He is also very professional and always right on time! Kevin and Anthony came out, did the repair and cleaned up VERY well. He took the time to explain exactly what he was doing and why in great detail and with lots of patience (even with my many questions). I am so impressed with this company. Kevin even called back to see how things were going after this recent big rain. THAT is rare! I will be referring Kevin and Barrelle Roofing to everyone I know. Don't waste your time calling the "big name" companies to come out. Kevin is the real deal and I couldn't be more thankful that we found him. When I need my roof replaced... Kevin and his company will be the company I call.

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Impressive - I wish all companies were like this!

Reliable, Trustworthy, Honest, Humble, Knowledgeable, Experienced, Longevity... These are the words I would use to describe this company. They (Terry) did some work for me back in 2010 and took care of a problem that a prior roofing company was unable to take care of. Terry came out recently (HOW impressive to have the same person come back out THREE years later) and spent a great deal of time looking over our "unique situation." I had to handle the problem with our roof because my husband was out of town for several weeks. What a great feeling to have the same person come out 3 years later for a different problem and to be so professional, timely and honest. Terry really makes you feel at ease and you can tell that he really cares about your situation! I was very impressed by that. I would highly recommend this company for many reasons. It is HARD to find a company like this. I really appreciate their hard work, expertise and dedication. I will be telling everyone I know about our positive experience. Thanks, Superior!

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