I had a problem with my convertible top. When I called Jim he told me to come in to take a look at it. He quickly identified it as a problem with the liner, but did not have the parts to fix it. He walked me through how I could fix it myself and then he had an idea how he could fix it for me. It took about an hour and he used some materials from his shop to fix it. When I asked how much, he said it was more fun than work and told me there would not be any charge for the work. We tested his work and it not only worked fine, but looks great. I found his business on Kudzu and am very happy this sight was so accurate. If we have any future upholstery needs, Jim will be the one to do it.