Is this a criminal enterprise?
Based on my experience with Delta Appliances, it is very possible that "Herman" and his operation is perhaps a criminal operation whose aim is simply to take people's money under false pretenses. He took $536.00 for a "parts order" in July and refused to return it late October 2013. One excuse after the next for months. He also refused to give me the legal name of his business and I'm pretty sure he gave me a false last name to avoid service/prosecution.