Yuchieh
TRUST RATING
Member since 10/22/2013
Reviews 1
Average Rating
Helpful Votes 0

Dr. Roof

Posted on: 10/22/2013

Not Recommended

My roof developed a leak above the master bedroom during a bad storm. I called Dr. Roof to come do an estimate. The process for getting the estimate was smooth enough, but everything following that was a disappointment. The guy who did the estimate told me that someone from Dr. Roof would call me in a few days to schedule the repair. After a week of not hearing from anyone, I called and left a message (did not get a live person). Several days later, I still had not heard from anyone so I called again. This time, I got someone live on the line and managed to schedule a day for repairs. The day before the repair, I called to confirm they were still coming, and they confirmed. The next day, I got a call from the service repair guy around the time he was supposed to show up (between Noon and 1pm) saying he was running late. By 5:45pm he hadn't shown up and didn't call. I left him a message and he finally responded at almost 9pm that he didn't make it to my house and he'd come the next day. That didn't work because I was heading out of town. The guys at Dr. Roof are not responsive and very unprofessional. They expect things done on their terms and schedule and treat customers like they're an inconvenience. I will not recommend Dr. Roof to anyone.

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