I called them to do a repair and to evaluate my irrigation system, which another company had installed. I had the installation company come out for a repair two years ago and had been unpleasantly surprised by the charge for replacing one head. Rainfall, on the other hand, not only did more extensive repairs for far less, but also did not try to sell me additional coverage, even though I had asked them for an evaluation. They said the coverage was very good. I do plan to extend my coverage into another area later and will definitely use Rainfall!