Member since 11/26/2013
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Around Town Heating & Air

Posted on: 11/26/2013

Rude, immature and inconsiderate

We had the misfortune of using Around Town HVAC when they were sent out by our home warranty service, and these people will never be coming back to our home. My dad and I needed to have the HVAC in our home looked at while my mom was in the hospital unconscious, having had a significant stroke. We were unaware of the policy that someone 17 or older had to be there for service, and so my 15 year old brother was there when they arrived. They refused service, even after talking to my dad on the phone while we were both at the hospital with my mom. The "owner" of the company was also extremely rude to my dad on the phone. When I went home to supervise them at their insistence, the owner was also extremely rude to me. I finally reached my breaking point when he walked away from me during a conversation about scheduling after he had determined he could not fix our issue, and insisted I was being too rude to him for him to be sympathetic about our situation. I had to demand in no uncertain terms that they leave our home, and the owner backtalked me the whole time. Please DO NOT give them any of your business as anyone who operates in this way does not deserve it.

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