Satisfied in the end
Empire installed carpeting and tile throughout our entire home. The tile was completed perfectly but the carpet installation left much to be desired. After about one month, the carpet began showing seams and the edges were jagged. We called Empire and they sent an inspector who determined that full carpet replacement would be appropriate. Empire also allowed us to change the color of the replacement carpet. The replacement was completed quickly and efficiently. Empire fulfilled their obligation to us and in the end we were made whole. Randy (sales) helped us all the way and deserves a great deal of thanks. I WOULD USE EMPIRE CARPETS AGAIN AND I WOULD RECOMMEND THEM TO FAMILY AND FRIENDS.