They responded immediately to my request for A/C service/repair. I was able to set up an early evening appointment. I was late arriving home and thought for sure I'd have to reschedule for another day but after calling them they sent out the original technician scheduled, Allan, within about 20 minutes. Allan quickly assessed the repair needed, explained the cost, and went to work fixing it. He was courteous and professional and got my A/C running again. The cost was not bad and I also like that the service fee is added into the repair cost. I will recommend them to others.