Great Customer Service, Honest, Reasonable Price
Every year the outside A/C unit leaks Freon and Kirkland has been servicing our home for the last year and a half. Every time we have called they have been punctual, courteous, did a good job, and charged a reasonable price. On occasions I have had to call for service on weekends, and I was always able to speak to someone.
About six months ago Chris told us that we should think about replacing the unit because it was old and not working efficiently, but we could not afford to replace it at the time, so they have been keeping our unit working in spite of its many problems. Last summer, after adding the Freon, the unit started leaking inside. Mike came and propped it as to prevent it from leaking so much, but again they told us that we would have to change the unit soon. Finally, last month the heating system died. We couldn't postpone it any longer, and decided to change the unit. We received several bids, some companies offered same as cash but Kirkland's was the best price. This happened during the first cold spell of the season, so we had to wait a day for the unit to be replaced due to large number of service requests. Mike even tried to drive out to our home with some heaters to keep us warm that day! The next day they replaced the unit as promised and it has been working great ever since. Today I received my first gas bill. It is $21.70!! I don't recall ever getting a bill this low during the winter. We will be replacing the A/C next spring with Krkland as well.