update: Made it right
My original review mentioned an issue I had recently where I was able to fix an furnace blower that the technician both mis-diagnosed and didn't repair. I'm happy to say the company contacted me as a result of my review and assured me the technician was dealt with and went above and beyond to make things right. They reimbursed me for one of the parts I purchased (that I didn't end up needing) in my attempt to fix the furnace myself. They have regained my trust and I will remain a customer.