Member since 1/03/2014
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AirMaster Heating and Air Inc.

Posted on: 1/3/2014

To the Rescue!

Our heating system was leaking gas right before record cold temps were about to hit. We called and they sent out Mac. He diagnosed the problem and let us know that he'd have to return the next day after ordering the part. The next day came (Friday) and we found out that the part would not be in until Monday. We'd have to go through the whole weekend with 20 degree or less nights and no heat for the majority of the house. The folks at Air Master understood our situation went on the hunt for the part so they could do the repairs before the weekend. Thankfully, they were able to locate one that day. Even though it was after nightfall, Mac came back installed the part and got us up and running again. I appreciate the kindness and concern that Mac and the folks at Air Master had for us. They made sure that we would be warm during one of the coldest weekends of this winter season. It was a pleasure working with Mac. I'm sure he'd had a long and busy day since it was after dark when he arrived, but he never showed us any signs of fatigue. He was friendly, professional and happy to help. Thanks to everyone at Air Master for your help! We're glad we gave you a call.

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