Financially takes advantage of female customers
Used Plumb Works a couple of times up until I realized I was taken advantage of by them regarding the frost-free water hose faucet at the back of my house that they replaced 3-years ago for $400. I covered the faucet in the winters with the appropriate insulated cover, but I went to use it about 6-weeks ago & only received a trickle of water. Called Plumb Works with issue; not only did they tell me that they couldn’t diagnose what was wrong since they couldn’t take it a part completely, they said that my front water hose faucet wasn’t working either. They were wrong: the front works fine! They aren’t warranting their company’s work on a faucet that should last 20+ years that they installed 3-years ago. They also told me that the cost of parts to replace the rear faucet would be $250 - I don’t know why when the actual parts costs less than $50 at Home Depot. Addressed the issue with one of their owners, Jerome, and now he won’t return any of my calls. PLUMB WORKS IS A RIP-OFF - BEWARE THEY’RE NOT ETHICAL!