Having an electrical issue on the weekend is never pleasant. I contacted Allgood and they were very prompt in sending a technician. When they arrived, they carefully added protective booties over their shoes, explained the fee schedule and gained my approval before proceeding. They inspected the issue and made two recommendations. The first one would have solved the issue but was not the best, nor the safest approach. The second one assured me that I would not have a repeated experience. Although it cost more, since I could have had a tragedy in my home, I opted for the second one. It was well explained to me and completed in a timely, workman-like manner. I have since had an opportunity to mention my experience to several friends who have taken the number should they have an issue. I strongly recommend that you give them a chance to serve your needs.