I recently had my garage door serviced by this company. The bad : the technician they sent out did not do anything I could not have done myself. I thought he would replace the damaged bracket with a new one. He added more screws to the old one and left a bill of $125. The good: the garage door is operational and the person I talked to discounted the price due to my not being satisfied. I ended up paying $79...still it was for something that would have costed $5 for me to go get screws from Lowes.