Tim Waters my "comfort specialist" quickly and astutely showed me two different options that would meet my cool/heating needs. After I made my decision Tim handled the entire process. It was nice to only need the one point of contact. Jeremy and Mike called to indicate their time of arrival and showed up on time and ready to go. They answered all of my question and were obviously very knowledgeable in their trade. their install was clean and expertly executed. In comparison with a friend who had a similar Carrier system install by another company. I got a better price, a better warranty, and a much better experience.