Member since 3/09/2014
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UCI Kitchen & Bath

Posted on: 3/9/2014


The guys who uninstalled our existing counter tops, and attempted to install the new counter tops did indeed work very hard. However, they were grossly unprepared to finish the installation the first time around. They did not have braces (and actually told us that we should have provided the braces) to hold the counter top for our bar, the granite back-splash was not sized correctly and they even cracked it when installing, there were openings visible from where the back-splash was installed, and the bar top was not cut and placed together smoothly. The guys spent a significant extra amount of time attempting to install our granite, and eventually just left without letting us know they were leaving. Our kitchen was left in an unusable an d unsafe state for over 1.5 weeks. There were only two thin wooden sticks holding our bar counter-top up whereby our cat could have rubbed against any one of them at any moment to have the counter-top fall and crush her. Our faucet was not installed, and therefore we were forced to wash our dishes in our bathroom sink. My wife and I assisted in completing the installation (quality at best is a DIY project, nowhere near professional), and were charged the remaining balance without receiving a call to confirm that it was OK to submit the charge. We received threats from UCI when the transaction was declined by our CC company, and were not once taken into consideration the inconvenience we suffered. ABSOLUTELY A HORRIBLE COMPANY!!!

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