Member since 3/11/2014
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Master Rooter

Posted on: 3/11/2014

They prey on the vulnerable

While I can't speak to this companies ability to pump a septic, I can tell you that its the most unprofessional group of guys that I ever dealt with. I am a retiree and I have been around the block a time or two having owned several businesses. Master rooter first came out to pump my septic for $299 which was agreed upon over the phone. When they arrived, I already noticed the lead guy (Allen) trying to make excuses for why it was gonna be more money and that it could be a nightmare since I haven't pumped it in 10 years. (Never mind the fact that I have never had a problem,) this person was talking nonsense before even opening the lid to the tank.. He even went to the extreme of telling me that my neglect (of not having it pumped) could cost me upwards of $60,000. The third time he said this, I realized I was dealing with a scammer. Once this person realized I was not impressed with the garbage flowing from his mouth and that I wasn't gonna budge, he came up with a story that the PTO on their pump truck was broken and they were not gonna be able to pump my septic. I asked when they could be back and he said later that day (Friday) or Sat. or Monday at the latest. They never called me and I followed up several times. Finally I said forget it but I called and stated that I still expect them to come back and fix the irrigation line they broke while poking around for the tank. YOu know the rest. Of course, they never called and never came back. Pathetic.

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