Disappointing customer service
While we had used this group in the past with great results from their technicians, I was very disappointed in the lack of customer service from one of the owners, Carrie, on this attempt to use them. So much so that I told her I would no longer be using their company.
After scheduling an appointment to repair an appliance, no one arrived as planned. I called the next morning to find out what happened, and they had the wrong phone number and address, although I had confirmed both when booking the appointment and they have visited us several times in the past. While I would have been fine with chalking up the mistake, the attitude that I received from Carrie was such that I felt I needed an explanation of why I was being treated with an attitude. Instead of an apology for the mistake, I was told that it was not their fault as it was what they had in their system.
I felt that if one of the owners would have such a lack of concern for how they treated a customer over something so small, that I couldn't expect customer service if I had a real issue.