Member since 4/20/2014
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UCI Kitchen & Bath

Posted on: 4/20/2014

The Good, The Bad and The Ugly

Just had a complete custom kitchen remodel with UCI. The Good: Our kitchen is gorgeous, exceeded extremely high expectations. Price was reasonable. Craftmanship/work ethic of the cabinetmaker GH Moore exceptional. Jim is a brilliant architect. Start to finish = 1 month. The Bad: We felt like the project managers. "Caught" the electrician putting extension cords in our walls - he took them out, but still. Lack of communication between UCI and the cabinetmaker regarding our selections. Told things were "comped/included" by Sarah but billed for them. Miscommunication. The UGLY: Money. Sarah kept telling us people were almost finished when they weren't, she demanded full payment (screaming at us) before the job was done; at one point we authorized a $2500 deposit for the counters and instead she ran an unauthorized charge of $7000 after spending 3 hours with us during which time she said nothing about needing more $. We threw a fit she reversed it, but we never felt like we had 100% control over payments until Jim took over the $. There were multiple invoices, everyone was a subcontractor - we would authorize Sarah to pay one invoice and it would get applied to another invoice, whoever THEY wanted to have paid. Our mantra was - "finish the job, get paid." All in all, we love our kitchen - if you use them, put all expectations in writing, double check and verify. Despite these issues, EVERYTHING resolved to our complete satisfaction and we would use them again.

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