in short, completely incompetent!
We purchased a home and submitted all the proper paperwork (application, HUD statement, and silly exemption form) to have service transferred over into our names. Easy enough right?! Wrong. Somehow the technicians were notified to shut off our water ...15 min before the carpet cleaners arrived! I was so irate. And because you can't call and talk to someone, I had to pack up both kids and make the 30 min drive down to decatur where customer service reviewed our acct to say, "I have no idea why they would shut off your water. I'll issue an emergency request to have it turned back on today." I left there thinking all was looking up until I got to the house the next day to find a note on the door stating the water wasn't turned on because they didn't receive notice that all the faucets and such were off. To put it lightly, I was fuming with anger! If I'm telling you to turn my water back on, turn it on!!! As the owner, I would take responsibility for faucets on if I were that stupid.
I'm certain the field crew has nothing better to do than mess with people.