Member since 5/16/2014
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Cool Masters, Inc.

Posted on: 5/16/2014

Great Customer Service Still Exists!

My thermostats starting going crazy so I had to replace them. I was switching from a 4 wire units to 5 wire units and after following the wire diagram to the letter I couldn’t get them to power on. After an hour of frustration not being able to get a hold of the manufacture of my units or thermostat I found Cool Masters online. I called the number at 8:30 in the evening and a nice lady answered. I told her the issue and she said “I have just the guy that can walk you through this and get your units up and running. His name is Jonathan and I will have him call you back in minutes”. Not even 5 minutes later I got a call from Jonathan he told me he knew the problem and said to grab a couple of tools and head to my attic where my AC units were. He walked me through connecting a couple wires and even offered to use facetime if needed. Within 5 minutes Jonathan walked me through and had my new thermostats up and running as promised. This is a company truly dedicated to building their brand by delivering a level of service that you just can’t find anymore. Don’t hesitate to contact them if you have any HVAC need. They have your back and will deliver service like no other!

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