Member since 5/28/2014
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KTM Roofing Company, Inc.

Posted on: 5/28/2014

Consultant Missed Appointment

I was initially very impressed. The appt was scheduled quickly and I received an email confirmation with the consultant's name and number. Unfortunately, the consultant did not show up for the appt on Saturday. I called the office and the consultant, and my call was not returned until the following Tuesday. I brushed it off as an oversight since it was a holiday weekend. When I spoke with the consultant he was very apologetic. We discussed my needs and he said he would call me back later that day to let me know when he would be available to reschedule. Never heard from him again. I just don't believe in harassing businesses to take my money, so I will not be calling back. Very disappointed. (Note - I gave a Poor rating for Quality and Service since I was forced to give a rating; however I obviously do not know the quality of the work since they never even came to my house.)

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