Should change their name to Un-Reliable
Our upstairs air conditioning went out. We have used Reliable before for annual maintenance and they have been fine. This time it was terrible. Made apt for the next day, Wednesday at 1pm, they showed up at 7pm. Tech said he needed to check warranty and order part, will come back Friday or Saturday. No follow up call. We called them Saturday and said parts department is closed we can have someone come out on Wednesday at 3. We said no, that is a full week and we have been without air conditioning in 80+ degree weather. They said ok we'll send someone today (Sat) at 3 or 3:30. 5pm and no call and no show. We called back and said forget it. I then ordered the control board from Amazon for $135 instead of the $385 Reliable was going to charge. It is easy enough to replace myself. I will never use Reliable again. They should change their company name to Unreliable.