Member since 6/09/2014
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Zerorez of Atlanta

Posted on: 6/9/2014

Will Only Wet Carpet, Not Clean

I had a horrible experience with this company. As a first time user, but not a first time carpet cleaner, I found that there attempt to clean my carpet was only a promise to wet it. After their supposed "cleaning" my carpet looked the same as it did before they arrived. I could have sprayed it down with water myself...for free. They were unable to get up the high traffic areas in front of my couch or on my staircase, and mentioned that the furniture stains beneath my dining room table were also permanent. Had they mentioned this before they cleaned it, I would have used another company. But, they didn't. Instead, I was not advised that they were unable to clean these areas until they came back for the follow-up cleaning... and in a manner so rude and condescending I had to tell the technician to leave. We don't even wear shoes inside my house, so how is it that my high traffic areas are still soiled after a Zerorez cleaning? I have used countless other carpet cleaning companies over the years, and have always been satisfied. This is the first carpet cleaning company I have used that cannot clean carpet. Fortunately, I have some carpet cleaning products that will take away soiled stains from high traffic areas as well as furniture stains that work great, but I figured with my busy schedule I would just have a professional cleaner do the job. Well, I have spent more time and money with this company than I should for a poor job and a rude technician.

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Stains and Soiled Areas Still Dirty - Zerorez