I must say Georgia power is pretty decent despite some of the other utility companies I have encountered with in other cities. The transfer process is usually seamless (I've moved 4xs) since I been here. I was charged a $30 fee. No I don't see the reason of charging the fee. But you have to figure, if a Tech has to come out then its a respectable price. The bill is available online. It's usually the same. They even have a new bill that's called "flatbill" where your bill is the same every month no matter what. I don't work for Georgia Power, I am simply a customer. I've had Snapping Shoals at one of my units and it wasn't the greatest. When we had a pretty bad storm last summer, they even reimbursed me for my food because the power was out for more than 24 hours. I must say I've never experienced a bad customer service rep because most of my questions or problems can be handled online. :) Georgia Power along with the other powers in the south are pretty darn good!