Excellent Customer Response to a Service Problem
I had duct cleaning and UV light installation on 2 units in my home. Technicians made a mistake in the process, costing me a service call with my HVAC guy (Montell Heating and Air - awesome!). I contacted ZeroRez asking for an explanation, which they provided promptly and thoroughly and even paid for my HVAC service call. Not many companies today are willing to admit and pay for mistakes, and do it promptly and with class. These guys are great.