Very satisfied customer!
My upstairs A/C went out on a Saturday and I had someone come out on Monday to take a look. I had Casteel come out on Thursday to give me a quote on replacing the unit. The quote was reasonable and included a year of free maintenance on BOTH of my systems and a 10 year warranty. When they called to schedule the install for Tuesday, I was so disappointed that they couldn't come sooner. I had already been sleeping in the couch for days and now was going to have to continue through the weekend. When I expressed my issue, they offered to bring out a loaner window unit!! When they dropped it off, I realized that the unit was missing a piece to seal off the outside. I called Casteel back and they told me that they'd bring a new unit out after they bought it at Home Depot!! The install team arrived promptly Tuesday morning and the air was working a few hours later. They also helped move the drainage lines outside to help stop the erosion issue is been having. The team picked up after themselves and walked me through all of the documentation. I was so pleased with the level of service that Casteel has a new loyal customer!!