I wrote this review after two years
I generally don't like to write reviews over things that take a long time to truly know what level of service was provided to you. I've taken in my 2005 Saab 9-3 to them twice in 3 years for regular scheduled major service.
They are head and shoulders above the dealership on price. The quality of work is fine. My latest visit I also needed them to install a new rear quarter panel lens, of which I was only charged a fraction of an hour for labor (i supplied the part). No gimmicks.
My first visit with them I believe did take a few days to do, but I prepared myself for that. Sometimes you just need to ask the right questions ahead of time so YOU are the customer are prepared and informed, which is what should always be required of the customer.
For, the most recent visit last month, I had to go out of town so I dropped off my car for the WEEK and Steve happily arranged for a ride to the metro to get me to the airport. Great service. Free parking also! :)
Some older reviews paint Steve as a terrible provider of customer service, but I found him to be a good guy, albeit a little straightforward. He did let me know up front what he would and wouldn't be able to fix on a recent inquiry.
But seriously though, where else are you gonna call that has Guns N Roses "Sweet Child of Mine" blasting in the background? Stay awesome, Steve.