Suprise fees and partial workers
This was a terrible experience. The movers called to tell me they were going to be about half an hour late. They finally showed up at 1 hour and 15 mins late, and the only excuse was that there was "bad traffic" (at 10 am in the morning)
The crew was supposed to be 4 people, but it turned out to be 3. I did get a discounted price on the 3 movers, but 1 of the 3 spent most of his time on his cell phone and "organizing supplies" in the truck. I doubt it take 3 hours to fold blankets. 3rd member of the team also walked into the residence, without asking pugged his cell phone and took many phone calls during the appointment.
There is also the additional fees. Despite letting the company know about the steep driveway at the initial booking, it did not occur to anyone to mention that there could be an extra fee associate with that until we were AT the new house with a truck full of items. I was told that the on site person had to "access" the house to determine if the fee was necessary. If there is a possible extra fee, that should be disclosed ahead of time. So the options are pay the extra fee or the all the items at the curb. Terrible, horrible service all around.