patmcd
TRUST RATING
Member since 4/20/2007
Reviews 4
Average Rating
Helpful Votes 0

Cool Masters, Inc.

Posted on: 11/4/2013

Fast, honest, conscientious... at a great price

My heat upstairs wouldn't come on last week. I called Cool Masters because they had an excellent reputation according to my research. They came out, explained everything, and didn't try to sell me some expensive service I didn't ask for. Instead, they fixed my problem quickly, then checked the furnace with an amazing tool to see if my furnace was running efficiently. It wasn't. Not only was it costing me money (running too rich), it was creating higher levels of carbon monoxide than it should have, which was really dangerous for my family. They showed me what they were doing every step of the way. After making some adjustments, it was running perfectly. They were very informative, friendly and charged me much less than I was expecting. They really do deserve 5 stars. I highly recommend and will use them again!

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Biltmore Roofing - Atlanta

Posted on: 4/27/2009

Unresponsive; Lack of follow-through

I contacted Biltmore because of their good reviews on Kudzu. They came out for an estimate but when I tried to set up an appointment I have had to chase them down. After several calls to give me a day I was told the repairs would take place on Sun or Mon. Both days came and went with no call or show up. I called them on Tuesday afternoon and was told he would get back with me. After several more days, I said "forget it!" and called them back to say never mind. Even then their response was not apologetic. Why would I trust repairs to a company that is this unresponsive?

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Professional

So far so good with this company. They have been professional in my dealings with them. We haven't had repairs yet so hopefully I will have more good things to say then.

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RK Heating & Air Conditioning

Posted on: 7/1/2008

Very pleased

Came out the same day. Technician very professional, explaining our options. Very fair. Will work with them again.

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