Listen!! Call Cool Masters for your HVAC needs!
Let me tell you, Iím as skeptical as they come and Iím always looking for the best deal for my money combined with great customer service.
Jonathan came out as scheduled and instead of charging me for a full year contract, he informed me that my 2nd heat pump unit really only needed to be serviced every other year. So he just charged the standard service fee instead of the full year contract price. Jonathan was very knowledgeable and he took the time to tell and show me exactly what he was doing and the readings he was checking on my units. He found that my run capacitor was starting to get out of tolerance and go bad, so I decided to have him replace it. I had some initial concerns about some pricing on my bill, but with some great communication directly with Kimberly and Jonathan we were able to resolve the issue.
Jonathan even came out 2 days later because my AC was not running. He identified a bad switch that had been hastily wired by my original builders. He replaced the switch at no cost and my AC unit was up and running even though it had nothing to do with the work he performed.
Jonathan abundantly displayed that he is an honest man and stands by his word. He along with the other Cool Masters staff provided EXCEPTIONAL customer service as well as very competitive pricing, which is seemingly very hard to come by in todayís service industry. I will DEFINITELY call Jonathan @ Cool Masters for my next service call and any additional HVAC problems.
Thanks!! - Rick