Phone Manner Needs Improvement
I was glad to see a local roofing company with so many great reviews. It sounds like they do great work, but I couldn't get past the initial phone call. Richard returned my voice mail, and I explained that I suspect hail damage, and I'd like someone to take a look. As soon as I said, "I hope I don't have to replace the whole roof," Richard interrupted with a long and condescending explanation about how I don't have a choice because the whole roof has to be replaced if it's hail damage. Then he asked if I live in East Cobb, to which I replied, "No." He went on to waste more of my time telling me that East Cobb was the hardest hit most recently, and that's where the hail damage would be. Several hail storms have hit my house over the past 6 years; just because I'm not in East Cobb doesn't mean this isn't hail damage. He did a whole lot of interrupting and talking instead of asking the right questions and listening.
When I explained that I was uncomfortable with his phone manner, he came back with the standard, "I'm sorry you feel that way." He made it clear that he had no interest in turning the conversation into something more productive, and I couldn't take any more of his interruptions and condescending tone.
Wish someone else had returned my call and been able to schedule a brief inspection.