If, as they advertise, geeks get it done and nerds don't these guys are nerds. I took my computer in for service and they had to send it a service facility. When I got it back they had reloaded the Windows with a pirated version that would not register and therefore would not boot up. When I called the store they said bring it in and they would take care of it. When I got to the store they told me it was my problem and I needed to contact Microsoft, even though they loaded the software. They did offer to re-install Windows for $129 though. As if I should have to pay for their incompetence. Don't ever take a computer to them for service. I've done it twice and both times got back a computer that was no better than the one I gave them at best.