If custom or a bit difficult, then no go with this
I asked them to come out to our house and provide a quote to re-do our staircase. When the visit finished they said it would be a custom job, and that he would have our 2 estimates back within the next 7 days. I called and emailed him several times, and we finally connected , with him telling me that he couldn't be sure when he was going to be able to get me the quotes we needed to move forward. I asked him if it would take 1 week....not sure, 2 weeks ? ......couldn't be sure.
So let me get this right, 3 weeks just to get a estimate in our hands ? NO GO. If you have a vanilla staircase, that is easy to do, call these people, it appears that they can do that. If on the other hand, you have anything that is slightly tough or out of the ordinary, i would probably call someone else.
I don't know how much more we could do here to try and work with them. We invited them to give us 2 quotes, they couldn't or wouldn't produce them, we even told them we prefer doing business with a smaller company and would wait.................but 3 weeks for a quote, and here is the kicker, he wouldn't tell me one way or another what to do, until i told him that we had other quotes....then he said you might want to go with them. I waited over a week for that answer ?
Nice guy, but why aggravate yourself ?