Service could use some help
We took our kitty there in January after her cancer returned & our regular vet suggested we might want a second opinion. Dr. Hamilton was very positive and recommended surgery and chemotherapy. She tolerated both very well but took a quick turn for the worst in July, ultimately being diagnosed with CRF. Of course these things can never be predicted and I do believe that if there was anything that they could have done to help my kitty, they would have. However, most of the information is being relayed through the techs and not the vets themselves, which for the price you pay there is not the best service. They do not spend enough time with the pets either. Before the initial CRF diagnosis, the internist just came in for about 10 minutes, asked us the same questions the tech had 5 minutes earlier, glanced at our kitty through the carrier (no hands on or examination at all) and never came back the room. Yes, I KNOW they are specialized, state-of-the art, etc, however they could offer better service. Prices aside, what was the most disappointing was when we made the decision to put our kitty down. There was not much sympathy at all, not even considering we had spent over $3,500 in two weeks. Most vets at least send you a card or some sort of acknowledgment, but not GVS. I spend whatever is necessary on my pets, and would do anything for them so my complaint is not about the money ... but the way they acted, it seemed that the almighty dollar was all GVS was interested in.