Univesal heating has wonderful employees who know what they are doing. I have dealt with a few heating and cooling companies in the past because of my old AC unit, but Universal was the fourth company I called and the only company that found out what was wrong with my ac and fixed it at a reasonable price. No problem ever since two years ago. With other companies, I had to replace this, re-fill freon, replace that, and the ac kept breaking down. This is my second time use Univeral Heating service. I called to check the damage on my furnace because of the storm a week ago. I setup an appointment and Roberto came in at the time he said he would (on holiday). I did not have to wait all day just for someone to come in or wait for a 4 or 8 hours window like the other companies do in the business. Roberto did a thorough job inspecting the damage on my furnace including going to the back of the furnace which is very hard to do. I was happy with the first service with this company and I am more confident now that I will stick with this company if I have any problem with my heating and cooling. Great job Universal.