they came through .......... with flying colors
i was really in need , heater broke down , at night , cold weekend .. and they were very responsive, called me back a few times to let me know when they were coming , and it was only an hour from when i called that the serviceman showed up. and the serviceman , Hugh, was extremely competent and helpful . he didnt have the exact part for my old heater , but he made another part work to get us through until he could get it , and came back the next day (no charge) to install the proper part. i couldn't be happier with their service and the price and their response , thank you bardi !