The staff overrides what Dr. Walters say and she lets them get away with it. They are very rude and unprofessional, and they have you waiting up to an hour. I was scheduled to have my pre-op today. I tried to get an earlier time but the rude staff was not having it. I got there then sat and waited for 45 minutes, then I left because I had to get back to work. Dr. Walter's office manager called me to tell me that Dr. Walters did not want me coming back to her office and that my scheduled procedure for tomorrow is canceled because I voiced my opinion about how unprofessional and rude her staff was to me. Now I must find another doctor (found excellent Dr. Dott) to do procedure because Dr. Walters refuse to do it at the last minute. -----------------Received my Explanation of Benefits from my insurance company yesterday, June 28th, and found that Dr. Walters' office had the nerve to bill, and got paid, for the procedure THEY CANCELED and REFUSED to do and DID NOT do ($960.00 worth of charges). Of course I dipsuted the charges with my insurance company. That's FRAUD!!!