Fair, You may not get what you pay for.
These guys are very friendly, accomodating and are excellent communicators. They are very good at being delingent at the start of the relationship, but that waned dramatically after several weeks. Not before long, we had to bring the most basic services to their attention (like weeding and proper hedge trimming). They do make reasonable attempst to correct things. but that doesn't make up for the fact that my landscape was not maintained as they promised and I had paid 100% of what they ask for each month. I am writing this after over a half dozen "complaints" about their service. So both parties have tried to get things right - but can't seem to work things out. In my mind this is simple - if I pay 100% of what I asked, I should get 100% of what was promised. I even provided them with excellent, but honest references. They are very good people and the crews are always polite. They have serviced my lawn for over 2 years, I don't want to see them go, but I want what I pay for.