On Oct 5, 2012, at 3:35 PM, "Mike Keenan" ironmike@ stairsolution.com wrote:
First, please call me to plan a time I can wrap the openings in your staircase. The Crew should have called for the plastic wrap to install.
Leno install the 2nd Floor balusters (except 1) to close gaps. Typically the staircase does not create issues, but I want to wrap it right away.
The Crew said the iron was in transit and they didnít know a time to schedule with you until the truck arrived.
The Handrail system is installed to IRC Code. I discussed the handrail height specifically with Eric during my site visit.
Disregarding the Customer is not in my DNA.
I promise to call the moment the iron arrives on Monday to install the remaining pieces.
Again, I will install the iron ANY time that is convenient so time no further work is missed.
Mike, a copy of your email. Fact Checker or Liar? If I had enough space I would pst my emails to you, too.