Six Thumbs Down (for the 11th Street location!)
While waiting for a table this Friday evening at the 11th Street location, one of my friends ordered an appetizer. Imagine our horror when she discovered (and I saw with my own eyes) a live cockroach in her food. I think the worst part was the manager's reaction to it - NO refund, just $15 in SFU gift cards....and yes, that's it. He made her feel like he was doing her a favor at that! We gave up and left after that. The original location on Memorial is great; too bad it's associated with this horrible second location!