dirty rooms, late staff, terrible back pain after
My massage appt was scheduled for 10am. I arrived at 9:50am to make sure there was adequate time. My massage therapist did not come to get me until 10:15. After getting undressed in the room and waiting for her to return, I waited for a good 10 minutes. I am sure that I did not get my full time.
The next morning, I could not even get out of bed. This was not my first massage. I have had several massages, but this was my first and LAST at Spa Sydell.
Additionally, my massage therapist carried A CELL PHONE on her body! When I called to complain about this in addition to my horrible back pain, the spa defended her and said that there must be something wrong with me! They also did not apologize for the cell phone that was attached to my therapist's hip. NO cell phone for customers, but our employees are welcome to interrupt your visit with their own calls.
I HATE THIS PLACE. It was dirty too.