pulled out flooring and left
I ordered Mohawk vinyl plank installed and paid extra to have it delivered ahead of installation for acclimation, per Mohawk installation instructions. I paid 60% down on total invoice.
When installers arrived, I asked them to follow Mohawk install instructions and got some push-back but they complied.
After 2 small rooms done, the flooring looked great, but I noticed the same layout pattern in 6-10 very visible areas (see the attached photo). I asked installers to hold up so I could text photos to owner and ask if this was normal. Before I could do that, they called owner who instructed them to pull out flooring, load up and leave.
At no time was I rude or angry. The owner then called and yelled at me, saying he didn't care what Mohawk said, they were the professionals.
I am very disappointed how this turned out, as Mike was very helpful when he came out to estimate, and Tina and Jacqueline in the office were very friendly and professional.
If you don't question their normal installation routine, my guess is you will be very happy with this company.