joyjoy
TRUST RATING
Member since 1/22/2006
Reviews 2
Average Rating
Helpful Votes 0

First Impression

My AC went out last night. I had Moncrief out to repair my system a few years ago and so I thought I would call them again. They could not come out till Monday afternoon. Today is Saturday AM. Te receptionist said they do not stock parts for Lennox so they would have to order the part and come out again. This before even diagnosing the problem!

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Alan Cox Automotive

Posted on: 1/22/2006

middiagnosed and dangerous

I have taken my car (a 96 Honda) to Alan Cox for years and never had a problem. However recently I was hearing a noise from the front end and took it in to have it checked out, noting on the service order to please check the wheel bearings. (A friend had suggested this might be the problem) I was going on a long trip and wanted to be sure the car was safe. Nick took down the notes and sent it to the service tech who spent about 45 mintues going over it. The result was that I was told my timing had likely skipped and they could re-adjust it when I returned for about $250. The brakes were fine, wheel bearings fine, etc. So I went down to florida only to have the noise worsen considerably. Before heading back I took it in to a honda dealer. They diagnosed a bad wheel bearing --in ten m inutes and said it needed to be fixed immediately. Nothing wrong with the timing at all. The problem was obvious and definitely dangerous. I was fixed and on my way in 1.5 hours for under $200 and maybe saved myself from a terrible accident.

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