Magic Touch asked me to rate them on kudzu but I waited to see if I was going to have any problems first. They installed a new York A/C on my home in March of 2007. I'm impressed with how much better the new unit cools and have already seen about a $70 drop in my electric bill. There follow up was very good and I can honestly say that I wish I would have bit the bullet and done this sooner. They were very professional from the consultation to the follow through. They even sent me a thank you card for my business. They seem to be very big on Trane however I had good luck on my last house with York and knew I wanted to stick with another one. I bought the York Affinity and it is very quiet, actually I can't even hear it running and it sits right next to my bedroom window. I think they run a very professional organization and were definately eager to please. I can't think of one negative thing to report on so I'm going to say Magic Touch gets two thumbs up.